Demystifying: Third Party Administrators (TPA’s) in Health Insurance Sector

Health Insurance involves a mechanism which helps the people to finance their health care needs. You only need to buy a health insurance policy which provides financial cover against health care costs for you & your family.To manage the health insurance claims in a better manner, the health insurance industry has a concept of Third Party Administrators.

What is a Third Party Administrator?

A Third Party Administrator or TPA is a person or organization that helps an insured in processing claims and performs administrative services when it comes to health insurance claims.TPA’s are neither the insured nor the insurer, but handles the administration of the health policy, such as processing, settlement & negotiation of claim applications, record keeping, and maintenance of the plan. TPA’s play the key role towards ensuring better services to policyholders and facilitating them with cashless hospitalization.

Third Party Administrators provides a broad range of services to the health insurance industry. For some insurers, they help expedite the claims along with convenient customer service that help insurers to keep the policyholders pleased with their serviceability. They also provide billing services, data, and analytics to name a few.

How TPA’s Work?

Given below are the steps being followed by the TPA’s from the initiation until settlement of the claims.

  • Once the insurer has given the authority to a TPA for handling and settlement of claims, all records of medical insurance policies are transferred to the TPA.
  • TPA will issue identity cards to the policyholders, which they have to produce to avail any cashless hospitalization services.
  • To get the claim, a policyholder needs to inform the TPA on a 24-hour toll-free number. Upon informing the TPA, the policyholder is directed to a network hospital where he/she can avail cashless hospitalization. Moreover, the policyholder also has the option to get hospitalization in a non-network hospital, but in this scenario, payment will be made on a reimbursement basis.
  • TPA issues an authorization letter to the hospital for treatment and agrees to pay for the treatment based on policy terms and conditions.
  • TPA keeps tracking the treatment of the insured at the hospital and at the time of discharge, all the hospitalization bills and other claim related documents are sent to TPA.
  • TPA pays the due bills to the hospital. In the case of hospitalization in a non-network hospital, the insured needs to pay bills and TPA asks to send them the bills paid to release reimbursement of payments.
  • TPA sends all the necessary documents along with bills to the insurer.
  • The insurer then reimburses the TPA.

How TPA’s Work process

Benefits of Third Party Administrators

In the healthcare industry, an introduction of TPA is beneficial to both to the insured and the insurance company.

From Insurer’s Perspective:

1) Standardizing Treatment Norms & Its Cost

The biggest problem with the private healthcare sector is its uncontrolled and unregulated expansion. Lack of regulation and standardization of the private health care sector resulting to serious issues such as under-reporting that lead to the lack of availability of information for decision making and poor billing system could lead to over-billing.

TPA’s work diligently arranges a specialized consultation for the patient, make a comprehensive review of medical records, assess the outcome of treatment, and ascertain a false claim helps to reduce the moral hazard and provider induced demand.

TPA’s collect bills, make reimbursement and send the necessary documents to the insurer. They analyze data related to hospital admissions, availability of adequate treatment facilities, tracking documents related to each case and identifying the health needs of patients that further help an insurer serve the insured with the better health care services.

2) Reduced claim settlement turn around time:

Third Party Administrators work as an intermediary to ensure smooth claim settlement between the insurer and insured. The introduction of TPA services helps to simplify the claim settlement process.

The tie-up between TPA’s and health care providers supports collection and monitoring of necessary information, relevant documents, and medical bills. Records are examined thoroughly and sent to the insurer for consideration of claims. TPA’s are responsible for managing claims, getting reimbursement from the insurer and paying for the healthcare facilities. Outsourcing claim-processing services help an insurer to reduce the time required for settling the claims.

3) In-house Expertise

Typically, TPA’s have the in-house expertise of medical doctors, insurance consultants, hospital managers, IT professionals, legal experts and management consultants. The high-end knowledge of TPA’s help insurers to provide the insured with the quality health care services. The team of competent medical professionals with a third party administrator will advise the insurer and the insured on various matters.

From Insured’s Perspective:

1) Services and Consumer Education

TPA’s provide value added services to the policyholders/insureds such as the arrangement of ambulance services, assisting them in availing specialized consultation, and providing medicines & supplies. They also provide information about empanelled hospitals, health facilities, bed availability, 24-hour helpline, etc. that help them to avail quality medical care.

2) Assistance in Hospitalization & Claims Processing

The introduction of TPA’s is aimed to manage administrative activities related to health policies. Their activities include issuing identity cards to the policyholders, help the policyholders access to quality health care along with cashless hospitalization. They also contribute to arrange a specialized consultation and help insureds to process health claims. TPA’s ensure you, the faster and focused claims management.

  • Knowledge about Coverage and Exclusions

The majority of buyers doesn’t take time reading through the coverage and exclusions available under a health policy that is resulting in a wrong buying decision. TPA’s help you get the complete information regarding the coverage available and exclusions applicable, which facilitate you in buying the right health cover.

Challenges faced by TPA’s:

No doubt, TPA’s are benefitting both for the insured and the insurer. Still, they are suffering from following problems.

  • Delay in issuance of identity cards to policyholders
  • Poor standardization of billing procedures in hospitals
  • Weak hospital networking
  • Lack of communication between corporate hospitals and insurance companies
  • Absence of an appropriate system of financing their operations
  • Low awareness among policyholders regarding TPA’s roles & functions
  • Need to focus on developing their competencies
  • Lack of mechanisms to assess the performance of the TPAs. It is more based on financial performance rather than customer satisfaction.

Conclusion

In a nutshell, a third party administrator (TPA) is an organization that handles the administration of the health policies such as record keeping, processing & settlement of claims, etc.The key role of a TPA is to ensure better & quality health care services to policyholders, providing easy access to cashless hospitalization along with quick & hassle-free claims settlement.

By providing better services to the insured members, a TPA helps the insurer to safeguard the customer relationships along with the reduced cost of claims management.

List of TPA’s licenced by IRDAI:

As on 31st March 2017, there are total of 27 TPA’s which are licensed by IRDAI.

S.No. Name of TPA Contact Details
1 UnitedHealthcare Parekh Insurance TPA Private Limited Phone: 022-28532400, Fax: 022-28527776

E-mail: shiva.belavadi@uhcpindia.com

2 Medi Assist Insurance TPA Private Limited Phone: +91 80 49698036, Toll Free Fax No.: 1800 425 9559
E-mail: ganeshk@mediassistindia.com;cao@mediassistindia.comWeb: www.mediassistindia,com
3 MDIndia Health Insurance TPA Private Limited Phone: 020-25300000, Fax:020-25300003

E-mail: skarandikar@mdindia.com

Web: www.mdindiaonline.com

4 Paramount Health Services & Insurance TPA Private Limited Phone: 022-6644 4600/6662 0800, Fax: 022-66444754/755

E-mail: nayan.shah@paramounttpa.com

Web: www.paramounttpa.com

5 EMeditek Insurance TPA Limited Phone: 0124-4466600, Fax: 0124-4466677

E-mail: bskaintura@emeditek.com

customercare@emeditek.com
Toll free: 1800113242

6 Heritage Health Insurance TPA Private Limited Phone: 033-22482784, 22486430, Fax: 033-22100837/22310287
E-mail: stiwari@bajoria.inToll free: 1088-345-3477
7 Focus Health Insurance (TPA) Private Limited Phone: 0120-4881400, Toll free: 1800 112 999
E-mail: cao@focustpa.comWebsite: www.focustpa.com
8 Medicare Insurance TPA Services (India) Private Limited Phone: 033-2281 2826, 9831184120, 22809510/22809791
Fax-033-22806111
Email: medicareho@medicaretpa.co.in
9 Family Health Plan Insurance TPA Limited Phone: 040-23556464, Fax: 040-23541400

E-mail: bharathig@fhpl.net

10 Raksha Health Insurance TPA Private Limited Phone: 0129-2564057, 2564083, 2250000

Fax: 0129-4018012/ 2250002

E-mail: raksha@rakshatpa.com, pawan@rakshatpa.com

11 Vidal Health Insurance TPA Private Limited Phone: 080-40125678, Toll free: 1800 345 4051

Fax: 080-28418216/17

E-mail: sudha@vidalhealth.com

12 Anyuta Insurance TPA in Health Care Private Limited Landline/Fax: 080-41128311 / 25364766

E-mail: anyuta.anyuta@gmail.com, ravi@anyuta.com

Website: www.anyutatpa.com

13 East West Assist Insurance TPA Private Limited Phone: 011-47222666, Toll free: 1800-1111-46

Fax: 011-47222640

E-mail: assistance@eastwestassist.com

nbatra@eastwestassist.com

14 Medsave Health Insurance TPA Limited Phone: 011-29521061-66, 39001234

Fax – 29521067/71

Email: vt@medsave.in

Website: www.medsave.in

15 Genins India Insurance TPA Limited Phone: 0120- 4144 123 (10 lines)

Toll free: 1600-345-3323

Fax: 0120-2430064, 4144 170/ 171

E-mail: sckhanna@geninsindia.com

16 Alankit Insurance TPA Limited 011-49355621 to 49655627

E-mail:alok@alankit.com
Fax: 011-49355620 & 49355630

17 Health India Insurance TPA Services Private Limited Phone: 022-42471900 (80 lines)

Fax: 022-42471910/911/946, 25783382

E-mail: kamaljeetg@healthindiatpa.com

18 Good Health Insurance TPA Limited Phone: 040 – 66825001/003, 23735006

Fax: 040-66828081/88 /89

E-mail: saigeeta@ghpltpa.com

19 Vipul MedCorp Insurance TPA Private Limited Phone: 0124-2438270-75

Fax: 0124- 2438276

E-mail: rs@vipulmedcorp.com

20 Park Mediclaim Insurance TPA Private Limited Phone: 4153 9498 (4 lines), 25747454-55
Fax: 41539390-91Email: park@parkmediclaim.comWebsite: www.parkmediclaim.com
21 Safeway Insurance TPA Private Limited Phone: 011-4142 5671, 25464823

Fax: 011-41425672/912266466797

E-mail: support@safewaymediclaim.com

drdivneet@safewaymediclaim.com
Website: www.safewaymediclaim.com

22 Anmol Medicare Insurance TPA Limited Phone: 079-40009926, 40009936, 40009999

Fax: 079-40009990
E-mail: prithvi@anmolmedicare.com

23 Dedicated Healthcare Services TPA (India) Private Limited Tel: 022-66275900

Toll Free 18002090201

Fax No. 022-22874235

Email: contactus@dhs-india.com

anahita@dhs-india.com
Website: www.dhs-india.com

24 Grand Insurance TPA Private Limited Tel: 033- 40274747

Mobile number: 9830063492 / 9051288050

Toll Free: 1800 102 4747

Fax: 033-400433344

E-mail: adm.grandtpa@gmail.com

help.grandtpa@gmail.com

25 Rothshield Insurance TPA Limited Tel: 022- 2202 2147/22048144

Toll free: 1800 22 8144

Fax Number 022-2285 4415/ 39167430

E-mail: janki@rothshield.co.in

Website: www.rothshield.co.in

26 Ericson Insurance TPA Private Limited Phone: 022 – 25280280

E-mail: krishna@ericsontpa.com

27 Health Insurance TPA of India Limited Phone: 0120-4765800

Fax: 0120-4765899

E-mail: sk.mehra@hitpa.co.in

Harjot Singh Narula

Harjot Narula is founder and CEO of ComparePolicy.com, an IRDAI approved insurance web aggregator focussed on selling online insurance for companies. Harjot has more than a decade of experience in software development and has also spent 5 years in US working for the mortgage and risk management industry.

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